Nedra is a consultant, author and speaker who uses social marketing to promote health and social issues for nonprofits and public agencies at Weinreich Communications.
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| Social Marketing | "Social Marketing" | |
| AKA | Social Marketing | Social Media Marketing |
| Usage Started | 1971 | Approx. 2005 |
| Definition | The use of marketing techniques to promote the adoption of healthy or pro-social behaviors | Marketing via online tools and platforms that people use to share information with each other, such as blogs, social networking sites, wikis, podcasts and shared media sites |
| Purpose | Changing individual behaviors to improve their own health or well-being, or to help society for the greater good | Involving consumers in marketing efforts designed to generate positive word of mouth or personal investment in the brand |
| Who Uses It | Nonprofit organizations, government agencies, other organizations working toward health or social change | Companies or other organizations that want to add an online peer-to-peer or participative component to their marketing |
| Who "Profits" | Individuals or society | The organization doing the marketing |
| Target Audiences | Individuals at risk for a particular health or social problem, those who are likely to adopt positive behaviors to help society | Tech-savvy consumers who are already using social media tools, whether as a creator or consumer of content |
| Related Fields/Terms | Nonprofit marketing, cause marketing, health marketing | Social media optimization, social network marketing, word of mouth marketing, viral or buzz marketing, citizen marketing, community marketing |
| Examples | Verb Campaign, truth Campaign | Snakes on a Plane, Chevy Tahoe |
| For More Info | Wikipedia, Squidoo, Social Marketing Wiki | Wikipedia, SEOMoz blog, Marketing with Social Media |

The debate over how exactly we define social marketing occurs periodically in the academic literature (e.g., "Social Marketing Quarterly"), on the social marketing listserve, at conferences, etc. My intention here is not to restart that debate within the social marketing field, but to highlight the differences between this general use of the term and the other emerging use. We certainly won't resolve the internal debate within this chart, but it's a place to start for dialogue with the other newer field of social media marketing.
Fluido -
Please give me some better examples then! My intention in making this collaborative is to include input from both sides, and my expertise is not in the social media marketing area. I'm hoping that those who know that field better than I do will help to improve that side of the chart.
In the more visceral world of business, however, I 100 per cent agreed with your definition "social media marketing" - the area in which I win.
It's all about managing our client's reputation in a world that has become astonishingly more transparent through new technologies.
I don't think this is merely academic at all or I wouldn't be putting so much energy into clarifying these distinctions. This has huge practical implications for people in both fields and their customers. Imagine if cosmetic plastic surgeons started calling themselves "ear, nose and throat doctors" because, after all, they do work with those parts of the body too. Both are doctors, but I sure wouldn't want to accidentally go to someone who does nose jobs and tummy tucks when I need a tonsillectomy.
It strikes me that the difference between the two terms is largely in their application rather than in the common body of thinking, techniques & tools that underpin them both.
Both seem to be based upon a common foundation of people as social animals.
As you recognise in your Social Marketing University description, social marketers do have a lot to learn from corporates like Nike & Apple. Perhaps it would be wiser to embrace the best of what corporate social marketers have to offer to strengthen your own version of social marketing.
It might be more effective than just tilting at the new social marketing windmill.
Graham Hill
Please can you add niche or community marketing into your terms.
The likelyhood of another myspace with it's 150 million users seems small, but the likelyhood of 150 million niche social networking sites isn't. e.g. the new NASCAR fan one; infieldparking.com - catering specifically to a niche group.
best,
Maz Nadjm
blog.rareface.com
As such, those of us new to social media marketing (and we're all new to it, as the industry itself is still nascent), just need to know that we can't use a term that means something else.
We're trying to spread that word, too. See Social Media Does Not Equal Social Marketing
I don't know that there's much to debate. We just need to keep talking about it until the rest of my friends in SMM finally notice.
Nedra did great job in distinguishing between the two terms. However, things have changed since September of 2006.
Social marketers could argue that social marketing is a form of marketing and social media marketing is the use of online tools (Nedra's definitions in the first box). The problem with this is that marketing using social media has been evolving and there are good examples of where it fits Nedra's definition of social marketing. Take www.campaignforrealbeauty.com as an example. Yet, this was initiated by a commercial enterprise not a non-profit or government agency. Nor is it only the company that profits.
The lines are blurring. Social marketers are in a position to help the social media marketing crowd learn concepts, principles and methodologies that fit our social nature. On the other hand, social media marketing people are rapidly learning to harness an extremely power channel for "social marketing."
While the practitioners of social marketing might want to keep the focus on social change, the cat is out of the bag and savvy social media marketers will learn to use the theory of social marketing for building mutually beneficial relationships with their customers.
John I. Todor, Ph.D
Thank you for such great information on your blog!
Regards!
Regards,
Dux Marketing
I'm sending this post to him so I can go, "NO! SOCIAL marketing not social MEDIA."